Payment Methods
First National Bank
Internet banking and FNB direct deposits:
Bank: First National Bank
Branch: Walvis Bay 28-21-72
Account No: 62103311156
Bank Windhoek | Account 1
In the absence of a FNB branch:
Bank: Bank Windhoek
Branch: Walvis Bay 48-18-72
Account No: 8000630203
Bank Windhoek | Account 2
For ex-NAMPOWER customers:
Bank: Bank Windhoek
Branch: Walvis Bay 48-18-72
Account No: 8000615611
Take Note!
Always use your full account number as the reference for direct or internet payments.
For direct deposits or bulk payments, send payment details to the fax number on your bill or email.
Payment Channels
These are the dedicated customer payment allocation channels, and we cannot guarantee that e-mails or faxes sent anywhere else will be dealt with on time. You can pay your electricity accounts in many ways:
- At any of our pay-point in cash or with a cheque only
- Direct Banking
- Internet Banking
- Debit Order
Ensuring Accurate Payment Processing
Erongo RED receives thousands of customer payments every month. While most are correctly referenced and on time, some include incorrect or missing references, making it difficult to allocate the payment to the correct account.
- Non-descript payment references such as “Electricity”, “Cash Deposit”, “Erongo RED”, “Payment”, or payments referenced to a name which is not registered on our system
- Payments referenced to individuals, whilst the same name may appear on our system multiple times for different properties
- Payments referenced to erf numbers, even though the same erf number may be in use in almost every town / suburb in the region
- Cash / cheque deposits made at bank tellers that do not show the account number as reference. When a payment is not reflected on your account, it will be automatically selected for suspension of services, and will result in a late payment penalty fee and or interest being charged.
- Connection to the electricity supply and distribution grid where certain standards and conditions have been met.
- Information regarding tariffs, available connection types, account balances etc.
- Accurate, timely monthly invoice / statement
- Customer care and pay points dealing with complaints and queries at the following towns: Swakopmund, Walvis Bay, Henties Bay, Omaruru, Usakos, Karibib, Uis and Arandis.
Take Note!
Always use your full account number as the reference for direct or internet payments.
For direct deposits or bulk payments, send payment details to the fax number on your bill or email .
Always use your full account number as the reference for direct or internet payments.
For direct deposits or bulk payments, send payment details to the fax number on your bill or email .
info@erongored.com.naPayment Channels
These are the dedicated customer payment allocation channels, and we cannot guarantee that e-mails or faxes sent anywhere else will be dealt with on time. You can pay your electricity accounts in many ways:
- At any Erongo RED pay-point in cash or with a cheque only
- Direct banking
- Internet banking
- Debit order
